-
GREENMAX is committed to perfect global service
In addition to factories in China and Malaysia, it has established after-sales service centers in the United States, Germany, Canada and other countries to provide long-term and stable after-sales service and support. The team can conveniently and quickly help customers deal with problems encountered during the use of the machine, and at the same time help customers maintain the machine regularly. At present, the services we provide can cover Europe, America, and the Asian continent, and GREENMAX continues to invest in new offices and expand the scope of services.
-
GREENMAX can provide customers with comprehensive technical suppor
GREENMAX can provide customers with comprehensive technical support, and we will provide customers with services such as machine installation and commissioning, and employee training. We have 4 groups of engineering teams, concentrating on machines such as compactors, pelletizers and washing system, and 2 groups of R&D teams, mainly focusing on the upgrading of old products and the development of new products. We also provide one-year warranty service. During the warranty period, we will air-ship spare parts for customers for free, and customers can get the parts in basically a week. Meanwhile, GREENMAX has long-term cooperation with many local maintenance companies to help customers solve production and machine issues.
-
GREENMAX adheres to the principle of customer first
GREENMAX adheres to the principle of customer first, and can help customers customize machines for their individual needs for free according to the customer's site and material characteristics. The engineers and sales team will also visit customers at least twice a year to inspect the use of the machines on site, listen to customers' opinions, and continuously improve the quality and functions of GREENMAX recycling machines. We also provide online after-sales service. Our engineers and sales team can communicate with customers in real time, providing timely responses, and optimal solutions according to customer needs.